Why my Mobile Bill is not user friendly

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• Every month I get the same subject line
• The mail body is also the same every month. How to open the PDF and the password directives.
• It’s more painful because I have two mobiles

Why can’t the bill say :

Santosh here’s your bill for the month of August 2008 for 919xxxxxxxxx. Please be kind enough to pay by xx.yy.xxxx. Click here to find out the nearest payment centre or make your payment online.

But why do I need this:

• Cos the PDF download almost never happens
• If I need to track bills for a particular month it’s really difficult to do so by reading the very cryptic long account number and date in the subject line. It would be really simple if at least the date is mentioned in the subject line
• People don’t remember the due dates and really don’t want to miss purposely, it will work for them if the mail carries the due date and also the link to the payment portal in simple communication.

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