The Most Painful Points of Customer Interactions With Your Business

If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!

I have gathered the real word examples from my own experiences and its looks at what are the various difficulties which your customers may face when they are interacting with you.

Call Centre: Shut them if they do not care for customer care
Most of the call centres by businesses are run to benefit the telecom companies. These are the standard replies which any Indian customers would have come across.

• Sir for this problem you need to visit to our customer care centre
• Sir, our systems are not working right now, please call tomorrow
• Sorry Sir !!! I don’t have this information
• Sorry Sir !!! My manager is not available right now.

When the customer want’s to pay you, but you simply won’t allow that transaction.
Example 1:
I wan’t to discontinue my number as I have moved to a new city. I am able to do that for one of my connection, but the other connection is from a different provider. I call them up and they tell me I need to be in the old city to discontinue. I visit their customer care center, wait for 1 hour nobody is there to attend, customer care people are taking 20-30 minutes per customer as if the world is never going to end, I get pissed off, call up the people again, same reply. I write up to their customer care, no reply till date.

Example 2:
Somewhere in 2000: I ask my telecom provider to check the bills as they ask me to pay SMS charges for some land line numbers, which was due to some error. I call up call center, they tell me to contact customer care center, go to customer care center and file complain. The cost to me is more than that they asked me to pay. I finally feel disgusted and stop using their connection. They send someone to collect the payment 3-4 times, everytime I ask about the open issue and the persons tells me he will come back with a resolution and never came back finally.

When the customer wan’t to be your customer but you won’t allow
I have had this experience with 2 of the banks. The first bank too 30 days to issue a new debit card and other bank took almost 45 days to activate my new account.

There are many more… and coming soon

Popularity: 3% [?]