Came across a nice blog by Christopher Carfi – The Social Cusotmer Manifesto. I am trying to build up a blog about users and how to make your users happy and this blog is something that excites me. We indeed are a social customer,it’s nice to see this blog which treats customers as the social participant and not just a commodity. The whole outlook changes when you say customers and when you say social customer. Social is a very powerful world and brings in thousands of strong qualifiers and attributes which we miss generally, when we are talking about customers. That also means, when you are making products or delivering services – also think if it is good for my customer, is it good for my society.
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